Before choosing to place an online order, please take the time to review our privacy policy below, which details how we use the personal information you provide.

  • You can access the Sound Bites homepage and browse this website without disclosing your personal data.
  • When you shop on the Sound Bites online shop, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
  • Your personal information will be exclusively used for individual online ordering. We use your information only for the following purposes:
  1. processing your orders accurately and efficiently (e.g. providing your credit card details to a third party secure server for payment authorisation);
  2. to get in contact with you if there any problems with your order or personal details;
  3. where applicable, we may, by law, be forced to disclose certain information to government or law enforcement agencies. Therefore, although we take every effort to protect your privacy, you should not expect that your personally identifiable information or private communications will always remain private.
  • Our privacy policy and procedures are kept up to date in accordance with current UK Data Protection legislation and guidelines. We use industry standard security to safeguard the confidentiality and storage of your personally identifiable information.
  • It remains each customer’s responsibility to safeguard against unauthorised access to their user details, to ensure that only the user logs on to the Sound Bites website and to ensure that the user logs off when not using it and to keep his/her log-in details safe.
  • If you would like to check or amend the details we hold about you please do not hesitate to contact us via email or telephone. On request, any personal records will be deleted immediately.
  • We never pass, disclose or sell our customers’ personal details to any marketing lists.
  • From time to time we may put flyers in our veg boxes relating to the home delivery scheme. No other marketing will be put in the veg boxes without prior consent. We have a separate mailing list dedicated to our newsletter.
  • We do not knowingly collect personal data from children. Any children’s products sold are intended for purchase by adults.

By accepting these terms, you confirm that you are over 18. If you have a concern or query regarding our privacy policy please contact us at:

Telephone: 01332 291369
Post: Sound Bites Derby, 11 Morledge, Derby, DE1 2AW